We would like to reassure our global community that the health & safety of our customers and team are our top priority and concern. Thank you for your continued loyalty and support. Our thoughts go out to all of you who have been affected.
We are pleased to announce that the store is open. For store times please see here.
Our online store remains open. We are still dispatching orders, to all countries. We understand business as usual, has become very unusual so here are some benefits of shopping with us online:
- UK delivery is free on orders of £70+ - UK customers can also enjoy free & easy returns with Royal Mail - We are dispatching order Worldwide - We have extended our returns window to 40 days - Take advantage of paying later, with our partner Klarna. Either in 3 easy payments or 30 days after purchase.
We have had a makeover, all customers new and old need to create a new account on our brand new site. Please click here to create an account or sign in.
Having trouble accessing your account? Follow these steps.
1. CHECK YOUR REGISTRATION EMAIL Check your email address on the registration email you received, when you registered with us.
2. FORGOT YOUR PASSWORD? Use the 'forgot password' button, to reset your password. You must supply the email address used when registering.
- Ensure there are no ad blockers, blocking are page.
- All the details required to login are case-sensitive.
- There must also not be any white space before (or after) the email address or password.
- If the issues still persists, please delete your cache history. Removing www.butlerandwilson.co.uk from your history may help you login, alternatively please try a different browser, i.e Google Chrome, Safari, Internet Explorer, FireFox etc.
With our brand new website, comes new toys. We have a new Loyalty points scheme. But don’t worry any old points will transfer across, as soon as you have created a new account. Please see steps above.
To see your points and rewards, please head to the ‘Rewards’ blue button at the bottom left-hand side of the site. For more info on rewards please see here.
You can track the whereabouts of your parcel using the reference number enclosed in the shipping confirmation email. Here is a reference number example eg. XH545554533GB. Insert the reference into the Track & Trace page on Royal Mail. Please note you will receive a shipping confirmation email as soon as your order has been dispatched.
Should you wish to return your Butler & Wilson purchase, you can return the item(s) within 28 days of purchase, however due to COVID-19 we have now extended our returns window to 40 days, to give some piece of mind.
To return your order please see further info here.
Standard postage and package for delivery in the U.K. for 1-2 items is £4.50. All postage costs are calculated and displayed during the ordering process, before any payment needs to be made.
Parcels are sent by Royal Mail 24/48 Signed For Service, which need to be signed for upon delivery.
We strive to dispatch orders within 24 hours of receipt, although this is not always possible. Orders may take up to 5 workings days to be dispatched.
We accept Visa, MasterCard, Maestro, American Express, PayPal, Klarna, Apple Pay, G Pay & Shop Pay. Klarna offers easy payments, either pay after 30 days or pay in 3 easy instalments.
- Add your item(s) to your basket
- Click 'Checkout' on the drawer page
- You're now at the 'Shopping Basket' page
- Enter your code into the 'discount code' box on the right-hand side.
- Once you have entered the code, click the 'Apply' button
Please note: Discount codes are not redeemable against sale items & can only be used at the point of purchase. We're afraid we can't retrospectively give money off an order that was placed in the past.