Delivery & Returns

 

**Order by the following dates to receive your items in time for Christmas. (Subject to change depending on demand)** 

Domestic:

48 hours royal mail - 18th December

24 hours royal mail - 20th December

Next day delivery - 21st December

International:

Royal Mail - 5th December

DHL - 13th December

 

£3.50
2-3 working days (Royal Mail Tracked 48)

FREE for all orders over £70.

£4.95
1-2 working days (Royal Mail Tracked 24)

*Working days are classified as Monday to Friday.
Please allow extra time for processing orders that are placed on Friday and over the weekend, and during our promotional and sale periods for delivery.

£7.50 for Next Day Delivery

Next Working Day delivery is applicable to UK Mainland customers only on all orders placed before 2pm.

Orders placed before 2pm will be sent by Royal Mail Special Delivery, Guaranteed before 1pm service.

Orders placed before 2pm on a Friday will be dispatched by Royal Mail Special Delivery, Saturday Guaranteed service and will be received before 1pm on the Saturday.

*Working days are classified as Monday to Friday and do not include bank holidays.

EU Delivery

EU Express Delivery £20 - 1- 2 Working Days.

From £10 per order for all EU deliveries - 12 working days.

Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, France, Gibraltar, Greece, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain & Holy See (Vatican City State). 

2021 Update: International orders, now including the EU, may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.

Please note that all orders entering European countries after Brexit are now subject to custom and duty charges which are payable by the customer.

As customs vary from country to country (Local VAT), unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order

Please note that for European shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

Please note our shipping price varies with amount of items ordered.

International Delivery

Express International shipping £27 -  2 - 3 working days

From £13.00 per order for all international deliveries - 12 working days.

Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.
Please note our shipping price varies with amount of items ordered.

WHICH COURIER WILL DELIVER MY PARCEL?

For UK Mainland deliveries we use Royal Mail Tracked 24/48. For International deliveries we use Royal Mail Airsure Recorded Signed For. For our express shipping service we use DHL.

 

ORDER DEADLINE

All orders placed after 2pm will be processed on the next working day. Orders placed before 2pm Mon-Friday will be processed that day and are usually dispatched from Butler & Wilson within 24 hours, however this is not always possible. Orders may take up to 5 days to be dispatched during exceptionally busy periods. 

I'VE ORDERED AFTER 2PM ON A FRIDAY, WHEN WILL I GET MY ORDER?

Orders placed after 2pm on Friday will be processed on the following Monday. The item will then be delivered according the the delivery band selected.  

PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS. Orders received on weekends and Bank Holidays will be processed on the next working day.

If a delivery is unsuccessful due to no-one being available to sign or any other reason which is not the fault of our nominated couriers and the parcel is returned to us, we will need to charge a minimum fee of £2.95 to re-deliver the parcel. This will apply to all orders including those that benefited from free delivery originally.

CLICK & COLLECT

We currently do not offer a Click and Collect Service for our Fulham Road branch.

Returns

Should you wish to return your Butler & Wilson purchase, you can return the item(s) within 28 days of purchase. The items need to be returned with the dispatch note and returns form. For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty. 

For items purchased in the sale the buyer will bear the direct costs of the return.   

For sale items, returns must be made within 14 days of receiving your order. 

We are unable to offer free returns for all sale items, therefore you will be required to arrange and pay for the return of the product(s) to us.

If you have misplaced the returns form you can this print here. Simply fill out and follow the steps listed.

For UK returns we offer free returns for UK orders via Royal Mail, you can find a pre-paid returns label in your parcel.
Simply print the label out, stick on the front of the package and drop-off at your local post office.

For international returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us. 
We highly recommend that you send items back to us via a tracked service. We cannot accept responsibility for parcels lost in transit.

RETURNS EXTENDED PERIOD

Any online purchases made between 28^th November 2023 and 24th December 2023 can be returned up until 31st January 2023. For online purchases made from 25th December 2023 onwards, our normal returns policy will apply.

Please return to:-

Butler & Wilson
Returns Department
3 Charlotte Mews
London
W1T 4DZ

If you need anything further please email info@butlerandwilson.co.uk.

A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. 

Our products are sold through various select sales channels so please be aware that we can only process a return where the item was purchased directly from Butler & Wilson Ltd and we will therefore need a receipt or dispatch note to verify this.