Need help? Find answers to the most common queries below before contacting us.
Standard postage and package for delivery in the U.K. for 1-2 items is £4.50. All postage costs are calculated and displayed during the ordering process, before any payment needs to be made.
Parcels are sent by Royal Mail 24/48 Signed For Service, which need to be signed for upon delivery.
We strive to dispatch orders within 24 hours of receipt, although this is not always possible. Orders may take up to 5 workings days to be dispatched.
You can track the whereabouts of your parcel using the reference number enclosed in the shipping confirmation email. Here is a reference number example eg. XH545554533GB. Insert the reference into the Track & Trace page on Royal Mail. Please note you will receive a shipping confirmation email as soon as your order has been dispatched.
We accept Visa, MasterCard, Switch, Solo, Maestro, American Express, Electron, JCB, PayPal and now also Klarna. Klarna offers easy payments, either pay after 30 days or pay in 3 instalments.
Making purchases on our website is easy and secure. We use the strongest encryption possible (256Bit) to ensure your sensitive details are transferred to us securely.
You can check the security certificate that will be displayed on the site when you are at the stage of entering your personal information. We know of no documented cases of credit card fraud using our shopping system over the Internet.
So you're lucky enough to have a discount voucher code for Butler & Wilson, what do you do next?
So how do I redeem a discount code on Butler & Wilson?
Please note: Discount codes are not redeemable against sale items & can only be used at the point of purchase. We're afraid we can't retrospectively give money off an order that was placed in the past.
Check your password on the "Welcome to Butler & Wilson" registration email you received when you registered with Butler & Wilson.
If the answers above do not help you with your query, please don't hestiate to contact customer service at email@example.com or for more urget matters please call us on +44 (0)20 7409 2955.