Trustpilot Reviews | Butler & Wilson

Excellent Service

review stars
Smooth transaction, item well packed and delivered within advertised timescales. Highly recommended A***
Katherine - 19 May 2018

Beautiful jewellery

review stars
Beautiful jewellery, very well presented in a lovely pink box. Delivery was fast 24 hours just over. A wonderful shopping experience.
Sally wilkes - 17 May 2018

Lovely

review stars
This necklace was lovely. The colours are fab.
Lynn - 14 May 2018

Mean company

review stars
Mean company. the law says you have 6 months to exchange something if it is faulty. but they say they will only do 3 months. a brooch i bought for a gift and only got it out of the box to wrap up (just over 3 months that i bought it) found a flaw in the stones of the glass - really obvious and can't give it as present or use it myself. there's an obvious mark inside the actual glass stone. i sent them pictures of it. they won't exchange it. 'it's their policy' . well in fact 2 pairs of earrings i bought at xmas stones fell out of the both of them and i've glued back one but the other is lost. so their quality has gone really downhill and i've been a customer for 30 years. so - mean. it's better just to be nice and reasonable and the LAW says 6 month B & W.
Angelica campion - 14 May 2018

To whom it may concern

review stars
To whom it may concern, I have purchased the ballroom dancing couple brooch and it is stunning.As I saw the lady advertising it by wearing it in the middle of her chest I thought you could do that.When I had a look at the back of the brooch there is nothing to wear it like the lady advertising it.This is false advertising don't you think so?I became disappointed on this otherwise I do love your showcase of jewellery.Thank you sending it so quickly within five days.
Rosemary Callegari - 14 May 2018

Easy ordering

review stars
Easy ordering, speedy receipt!
Monica - 12 May 2018

I purchased these beautiful earings for…

review stars
I purchased these beautiful earings for myself and my friend wanted to borrow them so I bought again for her birthday . They look stunning on
VARSHA BACHETA - 12 May 2018

I have not received my order yet and am…

review stars
I have not received my order yet and am not able to access tracking, will be contacting the company if not received in the next couple of days
Not happy that I can not track my package!!!!
Patty Horn - 11 May 2018

Birthday gift

review stars
I received a voucher for my birthday and choose a braclet online. As I really didn’t like it I exchanged for something else in their shop with no hassle. However I have to say most of the stuff isn’t for everyone. You need loads of confidence for the more showy pieces and I think the styles suit younger people. That said I liked the piece I eventually picked but the merchandise wouldn’t be my go to choice for jewellery.
Roz - 10 May 2018

What fabulous pieces they make

review stars
What fabulous pieces they make. Real statement pieces that really finish off a plain outfit and always make you feel special. Love them
Paula Tapp - 10 May 2018