Please note, due to COVID-19 we are currently not accepting any repairs. The repairs jeweller we use is currently close, however this service will be back very soon.
If you have any outstanding repairs please email our customer service line.
Butler & Wilson are very pleased to be able offer a repair service for items purchased from recent collections. We understand that sometimes items may need a little spruce and some general tlc, however please do read our product care guidelines here to ensure you are keeping your treasures in their best condition.
Items purchased within the last 3 months can be repaired or replaced and delivered back to you without charge. For all other repairs we will make an assessment and advise you accordingly of the applicable charge before going ahead with any work.
Please follow the procedure outlined in our usual returns policy, please provide the dispatch note or receipt where applicable, along with a contact telephone number or email address.
Please note that we can only assess a repair by having the item in front of us and so we are unable to give quotations over the phone or by email.
For all repair enquiries please call 020 7352 3045.