You have the right to cancel your order within seven days of placing it online (the start of your contract with us), or within seven days of receipt of the goods (whichever is the longer).
Should you wish to return items please return them to us within 28 days and we will refund the cost of the goods. Returns made within 7 days will be open to a full refund credited back to your card.
Please note we can only accept items back in perfect condition. We recommend that items should be carefully wrapped and sent back using registered mail to provide you with proof of dispatch and delivery.
Please enclose a copy of your receipt and contact details.
As our products are sold through a number of different companies, we cannot process a refund without a copy of your receipt showing that the item was purchased directly from Butler & Wilson Ltd.
If for any reason you are unhappy with your Product, please contact customer services via email at:
or call +44 20 7409 2955.
All prices are displayed in Pounds Sterling. We do not accept any other currencies.
We accept payments using the following types of cards:
Visa Debit, Visa Credit, Visa Electron, Mastercard, American Express and Maestro.
Payments are powered by Worldpay.
The site is secured with Globalsign.