Delivery & Returns

Butler & Wilson Delivery & Shipping Information

CLICK & COLLECT

All orders not collected after the 1st July 2017 will be posted to our customers following the closure of our South Molton Street branch.

Please allow up to 2 weeks for this.

We currently do not offer a Click and Collect Service for our Fulham Road branch.

UK MAINLAND DELIVERY

£4.50 per order for UK mainland 1-3 working days ( Signed for Delivery 24 ROYAL MAIL)

FREE for all orders over £70 for UK mainland 1-3 working days (Usually dispatched within 24hrs).

Working days are classified as Monday to Friday and do not include deliveries on a Saturday or Sunday.

Please allow extra time for processing orders that are placed on Friday and over the weekend.

Please allow extra time during our promotional and sale periods for delivery.

£7.50 NEXT DAY DELIVERY

* Next Working Day delivery is applicable to UK Mainland customers only on all orders placed before 2pm.

Orders placed before 2pm will be sent by Royal Mail Special Delivery, Guaranteed before 1pm service.

Orders placed before 2pm on a Friday will be dispatched by Royal Mail Special Delivery, Saturday Guaranteed service and will be recieved before 1pm on the Saturday.

Working days are classified as Monday to Friday and do NOT include deliveries on a Saturday or Sunday.

EU DELIVERY

From £10 per order for all EU deliveries 12 working days.

Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, France, Gibraltar, Greece, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain & Holy See (Vatican City State). 

Please note that for European shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

Please note our shipping price varies with amount of items ordered.

INTERNATIONAL DELIVERY

From £13.00 per order for all international deliveries 12 working days.

Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

Please note our shipping price varies with amount of items ordered.

WHICH COURIER WILL DELIVER MY PARCEL?

For UK Mainland deliveries we use Royal Mail 24/48 Signed For Service.

For International deliveries we use Royal Mail Airsure Recorded Signed For.

DO I NEED TO SIGN FOR MY PARCEL?

Yes. The courier will require a signature on delivery. If you're not going to be at home, please consider using your work address to ensure a signature can be obtained.  Please include the relevant information in the "Delivery Instructions" box when completing your order.

ORDER DEADLINE

All orders placed after 2pm will be processed on the next working day. Orders placed before 2pm Mon-Friday will be processed that day and are usually dispatched from Butler & Wilson within 24 hours, however this is not always possible. Orders may take up to 5 days to be dispatched during exceptionally busy periods.
 

I'VE ORDERED AFTER 2PM ON A FRIDAY, WHEN WILL I GET MY ORDER?

Orders placed after 2pm on Friday will be processed on the following Monday. The item will then be delivered according the the delivery band selected.  

PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.  

Orders received on weekends and Bank Holidays will be processed on the next working day.

NOTE: If a delivery is unsuccessful due to no-one being available to sign or any other reason which is not the fault of our nominated couriers and the parcel is returned to us, we will need to charge a minimum fee of £2.95 to re-deliver the parcel.  This will apply to all orders including those that benefited from free delivery originally.

RETURNS

In the unlikely event that you are unhappy with your Butler & Wilson purchase, you can return item(s) within 30 days of purchase. The items need to be returned with the dispatch note and we will be happy to refund your order.

Please contact our Customer Service Team and they'll be happy to provide help with this if you require it.


Email butlerandwilsonorders@gmail.com or call +44 (0) 20 7409 2955 +44 (0) 20 7409 2955.

Butler & Wilson

Returns Department


20 South Molton Street


London


W1K 5QY

We highly recommend that you send items back to us via Royal Mail's Signed for delivery for security purposes. We cannot accept responsibility for parcels lost in transit. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.  A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer service team will contact you.

For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty.

Our products are sold through various select sales channels so please be aware that we can only process a return where the item was purchased directly from Butler & Wilson Ltd and we will therefore need a receipt or dispatch note to verify this.

  • Art Deco Jewellery

  • Fine Jewellery

  • Bridal Jewellery