Delivery & Returns

Butler & Wilson Delivery & Shipping Information

 

Christmas Delivery Information

During our Christmas period we operate an extended returns policy. 

Orders placed after 1st December will have up until 26th January for a refund. 

 

CLICK & COLLECT

Place and pay for your order online by 12.00 today and collect at our South Molton Street branch, after 2pm the next day. Orders placed after 12.00 will be available for collection the day after tomorrow. For example an order placed on Monday after 12.00 will be available to collect from 2pm on Wednesday.

We currently do not offer a Click and Collect Service for our Fulham Road branch.

Please bring a printout of your order receipt and order confirmation email as proof of purchase, along with a photo proof of ID (passport or photo driving license).

We are happy for someone else to collect your order, but to prevent fraud the person you have nominated must present your order number and their photo ID (passport or driving license).

Your order will be available for collection for 7 days. If you fail to collect your order within the set period of time then we will automatically refund the original purchase price of your order. Please allow up to 2 weeks for this.

UK MAINLAND DELIVERY

£4.50 per order for UK mainland 1-3 working days

FREE for all orders over £75 for UK mainland 1-3 working days (Usually dispatched within 24hrs)

* Next Working Day delivery is applicable to UK Mainland customers only on all orders placed before 2pm.

Working days are classified as Monday to Friday and do NOT include deliveries on a Saturday or Sunday.

EU DELIVERY

From £10 per order for all EU deliveries 12 working days.

Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, France, Gibraltar, Greece, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain & Holy See (Vatican City State). 

Please note that for European shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

Please note our shipping price varies with amount of items ordered.

INTERNATIONAL DELIVERY

From £13.00 per order for all international deliveries 12 working days.

Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

Please note our shipping price varies with amount of items ordered.

WHICH COURIER WILL DELIVER MY PARCEL?

For UK Mainland deliveries we use Royal Mail 24/48 Signed For Service.

For International deliveries we use Royal Mail Airsure Recorded Signed For.

DO I NEED TO SIGN FOR MY PARCEL?

Yes. The courier will require a signature on delivery. If you're not going to be at home, please consider using your work address to ensure a signature can be obtained.  Please include the relevant information in the "Delivery Instructions" box when completing your order.

ORDER DEADLINE

All orders placed after 2pm will be processed on the next working day. Orders placed before 2pm Mon-Friday will be processed that day and are usually dispatched from Butler & Wilson within 24 hours, however this is not always possible. Orders may take up to 5 days to be dispatched during exceptionally busy periods.
 

I'VE ORDERED AFTER 2PM ON A FRIDAY, WHEN WILL I GET MY ORDER?

Orders placed after 2pm on Friday will be processed on the following Monday. The item will then be delivered according the the delivery band selected.  

PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.  

Orders received on weekends and Bank Holidays will be processed on the next working day.

NOTE: If a delivery is unsuccessful due to no-one being available to sign or any other reason which is not the fault of our nominated couriers and the parcel is returned to us, we will need to charge a minimum fee of £2.95 to re-deliver the parcel.  This will apply to all orders including those that benefited from free delivery originally.

RETURNS

In the unlikely event that you are unhappy with your Butler & Wilson purchase, you can return item(s) within 28 days of purchase. The items need to be returned with the dispatch note and we will be happy to refund your order.

Please contact our Customer Service Team and they'll be happy to provide help with this if you require it.


Email butlerandwilsonorders@gmail.com or call +44 (0) 20 7409 2955 +44 (0) 20 7409 2955.

Butler & Wilson

Returns Department


20 South Molton Street


London


W1K 5QY

We highly recommend that you send items back to us via Royal Mail's Signed for delivery for security purposes. We cannot accept responsibility for parcels lost in transit. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.  A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer service team will contact you.

For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty.

Our products are sold through various select sales channels so please be aware that we can only process a return where the item was purchased directly from Butler & Wilson Ltd and we will therefore need a receipt or dispatch note to verify this.

  • Art Deco Jewellery

  • Fine Jewellery

  • Bridal Jewellery